CCATOO Smart Reserv Hotel Bartner

Welcome to Ccatoo. Your privacy is at the core of our priorities. This policy explains how we collect, use, and protect your personal information when using our platform and services.

1. Information We Collect

• Direct Personal Information: Name, email, phone number, payment details, and account information upon registration.
• Travel & Preferences: Past and current bookings, search requests (including text or voice descriptions like “hotel with a private beach”), loyalty & investment program data, and survey responses via the "Smart Travel Guide."
• User-Generated Content: If you use our future social features, we may collect photos, videos, posts, and comments. You control visibility via your account settings.
• Technical Information: IP address, browser/device type, cookies, and usage data.
• Cookies & Analytics: We use tools like Google Analytics to understand how you use our platform and improve our services.

2. How We Use Your Information

• Service Delivery: Completing bookings, processing payments via Stripe, managing investment accounts and profit distributions.
• Personalization: Using your preferences and AI search inputs to display the most relevant hotels.
• Communication: Sending booking confirmations, account updates, notifications from the "Smart Travel Guide," and marketing offers (with opt-out options).
• Improvement & Development: Usage analysis, feature development (e.g., VR/AR), algorithm improvements.
• Security & Compliance: Protecting data and complying with legal obligations.

3. Who We Share With

• Hotel Partners: To confirm bookings.
• External Service Providers:
• Google (Maps, Analytics, Gmail).
• Stripe (secure payment processing).
• AWS / hostgator (cloud hosting).
• Other Users: If you choose to share social content.
• Legal Authorities: When required by law.

4. Your Rights

• Access, correct, or delete your personal information.
• Object to or restrict processing.
• Manage communication preferences and social privacy settings via your account.

5. Data Security

We use advanced technical and organizational safeguards to protect your data from unauthorized access or misuse.

6. Changes to This Policy

We may update this policy from time to time. We will notify you of any major changes via email or a prominent notice on our platform.

7. Compliance

We comply with global privacy standards such as:

• GDPR (General Data Protection Regulation) – European Union.
• Applicable local privacy laws where relevant.